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Business Process

Approval is a moment. Follow-through is the work.

A consequential decision rarely completes the response. Business Process gives the work that follows an owner, a sequence, visible handoffs, and a way to handle waits or exceptions without losing the original context.

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DRAFT · NOT PUBLISHEDBusiness Process design workspace
DRAFT · NOT PUBLISHED
Start event
Exclusive gateway
User taskAssign response ownerQuality lead
Service taskContain affected lotQuality App
User taskReview dispositionResponsible person
End event

Shape the path. Change it when the work changes.

Teams define steps, owners, waits, conditions, and exception paths in a reviewable draft. Saving the draft does not publish it; review and publication remain separate actions.

  1. 01

    Who owns the next step?

    The assigned person, role, or team.

  2. 02

    What happens next?

    The required sequence or parallel work.

  3. 03

    What is waiting?

    A condition, input, result, or external event.

  4. 04

    What changed?

    An exception, reassignment, or escalation.

  5. 05

    Why did this begin?

    The originating situation and approved decision.

Keep the decision attached to the work.

A task list records activity. Business Process also preserves why the work began, which Approval authorized it, and what changed when the normal path no longer fit.

Illustrative operating case
Cross-team response open
Connected records · Example response

Quality deviation QD-204

Lot
LOT-23
Work order
WO-1042
Material
MAT-7781
Delivery
SO-882
  1. 01Contain lot
  2. 02Replan production
  3. 03Approve substitution
  4. 04Update commitment
  5. 05Review outcome
01

One operating case

Keep the reason, affected records, constraints, and current condition in one case.

02

Accountable decision

Make the responsible person, available options, and approved response visible.

03

Connected follow-through

Coordinate App actions, people, Agents, handoffs, waiting, and exceptions.

04

Reviewed result

Compare what happened with the intended result before improving later guidance.

Distinct roles in one response

01

AI assistance

Prepares context and possible responses within delegated authority.

02

Responsible person

Makes the consequential decision through Approval and remains accountable for it.

03

Business Process

Coordinates the work that follows when structure is needed.

See the operating loop

Find the handoff that becomes unclear after approval.

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